> ## Documentation Index
> Fetch the complete documentation index at: https://docs.prem.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Us

> Get help with integrations, billing, APIs, or anything else.

**Live Chat:** This is the fastest option. Open the dashboard. Click the support button in the header. Select "Live Chat". Prem usually replies in a few minutes.

**Email:** Send an email to `support@premai.io` for questions that need more detail. Prem replies within 1 business day.

**Platform status:** Check the live platform availability on [status.premai.io](https://status.premai.io).

## Product-specific help

<CardGroup cols={2}>
  <Card title="Router" icon="route" href="/router/overview" arrow="true">
    Read the [Router overview](/router/overview) to get set up. Request API keys through the [Contact Us form](https://form.typeform.com/to/vZnBDhzs).
  </Card>

  <Card title="Confidential API" icon="lock" href="/quickstart" arrow="true">
    Read the [Prem API quickstart](/quickstart) to get set up. For access, use Live Chat or email.
  </Card>
</CardGroup>