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Live Chat: This is the fastest option. Open the dashboard. Click the support button in the header. Select “Live Chat”. Prem usually replies in a few minutes. Email: Send an email to support@premai.io for questions that need more detail. Prem replies within 1 business day. Platform status: Check the live platform availability on status.premai.io.

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Product-specific help

Zero Data Retention

Read the ZDR overview to get set up. ZDR is generally available. Create an API key in the dashboard.

Confidential API

Read the Prem API quickstart to get set up. For access, use Live Chat or email.